Refund policy
REFUND AND RETURN POLICY
Last updated: October 19, 2026
This Refund and Return Policy ("Policy") governs all purchases made through the Baby Pack online store ("Baby Pack," "we," "us," or "our"). By placing an order, you ("Customer," "you," or "your") acknowledge that you have read, understood, and agreed to the terms of this Policy. This Policy forms part of our Terms of Service.
1. RETURN WINDOW AND ELIGIBILITY
1.1 You may request a return within thirty (30) calendar days from the date your order is marked as delivered by the carrier. Requests submitted after this period will not be accepted.
1.2 To be eligible for a return, an item must meet ALL of the following conditions:
(a) It must be unused, unwashed, and in the same condition in which it was received;
(b) It must be returned in its original packaging, with all components, accessories, inserts, and labels included;
(c) It must be free of odors, stains, hair, pet dander, or any signs of use or wear; and
(d) The return must have been approved in writing by us before the item is shipped back.
1.3 Due to the hygienic nature of baby products, any item that has been used, including but not limited to items that have held diapers, food, liquids, or that have been in contact with a child, is not eligible for return, except where the item is defective as described in Section 4.
1.4 We reserve the right to refuse any return that does not meet the conditions of this Policy, or to issue a partial refund, at our sole discretion, for items returned used, damaged, incomplete, or not in their original condition.
2. HOW TO REQUEST A RETURN
2.1 All return requests must be submitted by email to babypackadmin@gmail.com and must include: (a) your order number; (b) the full name and email address used for the purchase; (c) the reason for the return; and (d) clear photographs of the item and its packaging.
2.2 If your request is approved, we will send you the return address and instructions. Items sent without prior written authorization, or sent to any address other than the one we provide, will not be accepted, and we will not be responsible for them or issue a refund.
2.3 We recommend using a trackable shipping service with insurance. We are not responsible for return shipments lost, damaged, or delayed in transit.
3. RETURN SHIPPING COSTS
3.1 Unless the return is due to our error (a defective, damaged, or incorrect item), you are responsible for all return shipping costs.
3.2 Original shipping and handling charges, including any shipping protection fees, are non-refundable.
4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
4.1 Please inspect your order immediately upon delivery. Any claim regarding a damaged, defective, or incorrect item must be reported to babypackadmin@gmail.com within seventy-two (72) hours of delivery, and must include photographs or video clearly showing the issue and the shipping label.
4.2 Claims submitted after this period, or without sufficient evidence, may not be eligible for a replacement or refund.
4.3 Once a claim is verified, we will, at our discretion, send a replacement or issue a refund. We may request that the item be returned before the claim is resolved.
5. FREE GIFTS, BONUSES, AND DIGITAL PRODUCTS
5.1 Free gifts, bonus items, and promotional products included with your order have no cash value and are non-refundable.
5.2 If you return an item that qualified you for a free gift or promotional offer, the gift must be returned with it. If the gift is not returned, its retail value will be deducted from your refund.
5.3 Digital products, including e-books and downloadable guides, are delivered electronically and cannot be returned once delivered. Digital products are non-refundable.
6. NON-RETURNABLE ITEMS
The following items are not eligible for return or refund: (a) used items or items showing signs of wear; (b) items purchased on final sale or clearance; (c) free gifts and promotional items, except as described in Section 5.2; (d) digital products; and (e) items damaged due to misuse, improper care, accidents, or normal wear and tear.
7. EXCHANGES
We only replace items that are defective, damaged, or incorrect, as described in Section 4. For any other exchange, you must request a return under this Policy and place a new order.
8. REFUNDS
8.1 Once your return is received and inspected, we will notify you by email whether your refund has been approved or rejected.
8.2 Approved refunds will be issued to the original payment method within ten (10) business days after approval. Your bank or payment provider may require additional time to process and post the refund. We are not responsible for delays caused by financial institutions.
8.3 Refunds are limited to the purchase price of the returned item(s), less any applicable deductions under this Policy.
9. ORDER CANCELLATIONS
9.1 Orders may be cancelled only before they have been processed or shipped. To request a cancellation, contact us at babypackadmin@gmail.com as soon as possible.
9.2 Once an order has been shipped, it cannot be cancelled and will be subject to the terms of this Policy.
10. DELIVERY ISSUES
10.1 You are responsible for providing a complete and accurate shipping address. We are not responsible for orders delayed, lost, or misdelivered due to an incorrect or incomplete address provided by the Customer.
10.2 Orders marked as delivered by the carrier are considered delivered. We are not responsible for packages stolen or lost after delivery confirmation. Please contact the carrier directly for such claims; we will assist you where reasonably possible.
10.3 If a package is refused or returned to us as undeliverable for reasons attributable to the Customer, any refund will be issued less original shipping costs and any return shipping fees incurred.
11. CHARGEBACKS AND PAYMENT DISPUTES
11.1 We ask that you contact us first at babypackadmin@gmail.com to resolve any issue with your order before initiating a dispute or chargeback with your bank or payment provider. Most concerns can be resolved quickly by contacting us directly.
11.2 If a chargeback or dispute is filed, we reserve the right to provide all relevant order information, communications, and delivery records to the financial institution, and to suspend any pending refund while the dispute is under review.
12. INTERNATIONAL CUSTOMERS
If you are a consumer in the European Union or the United Kingdom, you may have the right to cancel your purchase within fourteen (14) days of receiving your goods, without giving a reason, subject to the exemptions provided by applicable law, including exemptions for goods that are unsealed after delivery and are not suitable for return for health protection or hygiene reasons. To exercise this right, notify us at babypackadmin@gmail.com within that period and return the goods within fourteen (14) days of notifying us.
13. CONSUMER RIGHTS
Nothing in this Policy limits or excludes any rights you may have under applicable consumer protection laws that cannot be waived by contract. If any provision of this Policy is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
14. CHANGES TO THIS POLICY
We reserve the right to modify this Policy at any time. Changes take effect upon posting to our website. The version in effect at the time of your purchase will apply to your order.
15. CONTACT
For cancellations, returns, refunds, exchanges, or to report damaged or incorrect items, please contact us at:
Baby Pack
Email: babypackadmin@gmail.com
