Shipping policy
SHIPPING POLICY
Last updated: October 19, 2026
Thank you for shopping with Baby Pack. This Shipping Policy explains how we process and ship your order, what it costs, and what to expect after your purchase. This Policy forms part of our Terms of Service.
1. FREE SHIPPING
We offer free standard shipping on all orders. No additional shipping charges are added at checkout.
2. ORDER PROCESSING
2.1 All orders are processed within one (1) to three (3) business days (Monday through Friday, excluding holidays) after payment is confirmed. Orders placed on weekends or holidays will begin processing on the next business day.
2.2 During high-volume periods, promotions, or holidays, processing may take longer. We will notify you by email if a significant delay is expected.
2.3 Orders may be held for verification if we detect a potential issue with the payment or shipping information. Processing will begin once verification is completed.
3. DELIVERY TIMES
3.1 United States: Estimated delivery time is eight (8) to ten (10) business days after your order has been processed.
3.2 International orders: Delivery times for orders outside the United States vary by destination and are generally longer than domestic orders. The estimated delivery time for your destination will be shown at checkout.
3.3 All delivery times are estimates only and are not guaranteed. Delivery times begin once your order has shipped, not from the date of purchase. Delays may occur due to carrier issues, customs processing, weather, holidays, high demand, or other events beyond our control. Baby Pack is not liable for delays caused by shipping carriers or customs authorities.
4. ORDER TRACKING
4.1 Once your order ships, you will receive a confirmation email with your tracking number and tracking link.
4.2 Tracking information may take up to five (5) business days to show activity after you receive it. This is normal and does not mean your package is lost.
5. INTERNATIONAL ORDERS: CUSTOMS, DUTIES, AND TAXES
5.1 International orders may be subject to import duties, customs fees, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, or carrier handling fees imposed by the destination country.
5.2 Where available, these charges will be calculated and displayed at checkout. If they are not collected at checkout, they are the sole responsibility of the Customer and may be due before or upon delivery. Baby Pack has no control over these charges and cannot predict their amount.
5.3 Customs processing may delay delivery. Baby Pack is not responsible for delays caused by customs.
5.4 If an international package is refused, abandoned, or returned because duties or fees were not paid, the order is not eligible for a refund of shipping or import costs, and any refund will be subject to our Refund and Return Policy.
5.5 We recommend checking your country's import rules before placing an order.
6. SHIPPING ADDRESS ACCURACY
6.1 You are responsible for providing a complete and accurate shipping address at checkout, including apartment or unit numbers.
6.2 If you need to correct your address, contact us at babypackadmin@gmail.com as soon as possible. We can only change the address before the order has shipped.
6.3 Baby Pack is not responsible for orders that are lost, delayed, or delivered to the wrong location due to an incorrect or incomplete address provided by the Customer. If such a package is returned to us, re-shipping costs will be the Customer's responsibility.
7. LOST PACKAGES
7.1 A package is considered lost if: (a) the carrier confirms it as lost, or (b) the tracking shows no movement for fifteen (15) consecutive business days before delivery.
7.2 If your package is lost before delivery, we will send you a replacement at no additional cost. To request a replacement, contact us at babypackadmin@gmail.com with your order number within thirty (30) days of the estimated delivery date.
7.3 Replacements are limited to one (1) per order. A replacement does not apply to packages lost due to an incorrect address provided by the Customer.
8. PACKAGES MARKED AS DELIVERED
8.1 Orders are considered delivered once the carrier's tracking shows them as delivered to the address provided. Once a package is marked as delivered, risk of loss passes to the Customer.
8.2 If your tracking shows "delivered" but you have not received your package, please: (a) check around your property, mailbox, and with neighbors or building management; (b) wait 48 hours, as carriers sometimes mark packages delivered early; and (c) contact the carrier directly. If the package still cannot be found, contact us and we will help you file a claim with the carrier.
8.3 Baby Pack is not responsible for packages stolen or lost after the carrier has confirmed delivery.
9. DAMAGED PACKAGES
If your package arrives damaged, please take photos of the package and the item and contact us at babypackadmin@gmail.com within seventy-two (72) hours of delivery. Damaged items are handled under our Refund and Return Policy.
10. ORDER CHANGES AND CANCELLATIONS
10.1 To change or cancel an order, contact us at babypackadmin@gmail.com as soon as possible. We can only accommodate changes or cancellations before the order has been processed and shipped.
10.2 Once an order has shipped, it cannot be modified or cancelled and will be subject to our Refund and Return Policy.
11. SPLIT SHIPMENTS AND GIFTS
Orders containing multiple items, including free gifts, may arrive in separate packages and on different dates. Digital products, such as e-books, are delivered by email to the address provided at checkout and are not shipped physically.
12. CONTACT
For questions about your shipment, please contact us at:
Baby Pack
Email: babypackadmin@gmail.com
